NOVEMBER 27

EVERYTHING YOU NEED TO KNOW ABOUT TWITTER’S NEW CHARACTER COUNT

by    |  SOCIAL MEDIA

On November 7th, Twitter announced an update that raised the character limit for tweets from 140 to 280. The original limit has been in place since the first tweet was sent over ten years ago, and for many of us, it’s now pretty much second nature.

For those who manage your company’s social media posts, here’s what that extra 140 characters means to you.

What’s old with Twitter—and why so short? 

The way we use Twitter has changed over the past decade as mobile technology and social media have evolved. According to the Washington Post, the most common way to send tweets in 2006 was through SMS. SMS messages, you may recall, have a maximum length of 918 characters—but messages beyond 160 characters get chopped into (and sent as) a series of shorter messages. In contrast, Statista reports that today roughly 4.84 million users access Twitter via mobile apps.  

Besides the shift from SMS to apps, Twitter cited another reason for the change: the rate at which many users were reaching the 140 character limit. According to Twitter’s blog post, about nine percent of tweets in English reached the previous limit. Nine percent may not seem like a lot, but in languages that are able to convey much more in fewer charactersKorean, Chinese and Japanese, to name a few—the rate at which users hit that 140 character limit is much lower.  

What’s changing and what’s not 

What does the expanded character count mean for Tweeters? 

  • The overall length of a tweet is now 280 characters. 
  • If you include a link in your tweets, the new character limit is 256. 
  • Display name character limits have increased from 20 to 50. 
  • As of March 2017, Twitter handles no longer count toward the character limit. 

On the other hand, many Twitter features and limits remain unchanged: 

  • Images, Videos and gifs are not included in the character count. 
  • The character limit for Twitter bios remains unchanged at 140. 
  • Starting a tweet with an @mention still sends as a “reply.” (If you want the tweet to show up in your timeline and be visible to your followers and extended network, we recommend not starting your tweet with an @mention, or using a period before a Twitter handle at the beginning of a tweet. For example: .@IdeaGrove believes in results-driven stories that matter. ) 

What does this mean for B2B brands? 

While this update has the potential to change quite a bit for Twitter users overall, it’s even more beneficial for brands.  

B2B brands will have increased opportunity to establish a more robust social tone. Tone can make an immense difference in how users interpret tweets and social posts. With double the character count, you can ensure you're maintaining your brand's tone without having to worry about squeezing your messaging into 140 characters.  

The increased character length will also allow brands to tell more complex stories, which can be tailored to target demographics. Most importantly, with more characters available, there are more opportunities to align tweets with your marketing objectives and incorporate stronger calls-to-actions throughout all stages of the sales funnel. 

Finally, doubling the character limit also benefits brands indirectly through social listening and engagement. When your audience is able to share more, what you’re able to learn from them increases. And engaging with audiences is more rewarding when you can get your messaging across exactly the way you want without excess pruning.  

Amidst all these benefits, a word of caution 

While there are benefits to an expanded character count, it’s important to keep in mind that bigger isn’t always better. In other words, keeping your copy clear and concise is still better than running on unnecessarily. 

As our senior content manager, Les Worley, says, “Choose your words wisely to make every character count. Remember that just because you have 280 characters available, concise copy is always better than verbose copy.”  

Next Steps 

Idea Grove will be monitoring and measuring the effect this change has on Twitter KPIs and will include any new learnings in its strategies going forward. In addition, we will be monitoring how users and brands adapt to the expanded character limit and update our recommended best practices as appropriate 

What do you need to do, today? Here are our suggestions. 

  • The best way to learn is by experimentation. Give tweeting above 140 characters a whirl. You’ll likely find that it’s freeing to finally be able to convey your message in a way that perfectly aligns with your goals.   
  • Revisit social strategy documents and determine if there are any tweaks you should make to better target your audiences.  
  • Over the next month or so, monitor changes in KPIs and make adjustments where necessary.  
  • When providing reports on social performance to clients, make sure to indicate that there has been a change on Twitter that may skew results for the next few months until things settle down. 
  • Keep an eye on other social platforms, as a few have already announced interesting new changes that will impact users and brands alike. 
  • Pay attention to how your audience embraces this change. There are some that are suggesting that the brevity of Twitter is what led to its culture and tone, and that changing the character limit might alter those as well. Social listening will be (even more) important in the coming months, so keep your ears on the ground! 

Happy Tweeting! 

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Thanks for visiting the Idea Grove blog, where you’ll get regular insights on all things PR and digital marketing. Our agency got its start when founder Scott Baradell created this blog in 2005. Today, you can find many of Scott’s early posts at Media Orchard.

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