May 22, 2012 in Media Relations, Public Relations by Clay Zeigler
HEADS UP: More Fervent Defense of the Phone Interview

Our recent post refuting the reported death of the telephone interview got plenty of reaction after it was recapped in the journalism’s industry must-read: jimromenesko.com.

Several people left comments on the Romenesko site, including a former colleague, Linda K. Wertheimer. More than a dozen also chimed in through Facebook. Among them was Hannah Miet of The New York Times, who closed her comment with, “Person first, phone second; I’m a 25-year-old dinosaur.”

Thanks to those who agreed to be interviewed and everyone who has been sharing the post.

 
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May 10, 2012 in Media Orchard, Media Relations, Public Relations by Clay Zeigler
ADVICE: The Phone Interview Lives, and Why That’s a Good Thing

“Is the phone interview dead?” asked a recent PRDaily post that declared, “reporters hardly pick up the phone to talk to sources, let alone cover stories by face-to-face meetings. Interviews are now done via email, Facebook, Twitter and Skype.”

That can’t be true, I thought. Newsrooms couldn’t have changed that much since I left them in September after 26 years. But just to make sure, I asked a dozen working journalists for their thoughts. Their responses make clear the phone interview is not dead, and why that’s a good thing for good journalism as well as good public relations.

Like an in-person interview, a telephone conversation offers an immediate exchange of information, and, more importantly, understanding. A reporter can ask questions and the interviewee can respond. Ideally they can continue until they understand one another’s positions. The telephone allows for a level of detail, clarification and nuance not possible with other electronic methods.

That’s vitally important for PR people, who want reporters to have the best possible understanding of their position. They want to be able to steer the discussion toward the stronger aspects of their story and away from the weaker ones. That’s possible on the telephone, which has other benefits: It can be used to provide very basic background, and both sides can better tell when they’re being deceived.

Of the dozen journalists I reached out to, all but one who responded did so in enthusiastic defense of the phone interview. And while most feel it’s in fine health, a couple worried about its future.

‘Everything’s Scripted’

“In Washington, you get people in person or you get them by email,” said Jessica Meyers, the new transportation reporter at Politico. “There’s not much of a conversation where you call up and chat.” The capital’s pace is a factor, according to Jessica, who also observed that younger journalists may not be as comfortable using the telephone.

Continue Reading

 
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March 16, 2012 in Media Orchard, Media Relations by Clay Zeigler
ADVICE: How to Kidnap the Children of Almost Everyone in a Newsroom

That was the subject line of an email I wrote to Michael Smart, the presenter of a fantastic webinar on pitching story ideas to the news media. I was following his good advice about the importance of subject lines, and he wrote right back — more on that later. But in doing so, Michael confirmed my theory about a subtle but significant change in the dynamics of newsrooms and email pitching you should know about.

When public relations people did their pitching by snail mail and followed up by phone, they were at a distinct technological disadvantage. Phone calls, of course, generally go to only one person. If that person declined to pursue the story, the PR person simply went on to someone else. The “decliner” went back to whatever he or she was doing and no one else in the newsroom was the wiser.

Online news changed pitching forever

Along comes email, with its power to send highly visible messages instantly to huge numbers of people. Journalists, generally resistant to being told what to think about anything, resented pitches blasted out to multiple people. They knew their colleagues and their competition had them too. Paralysis generally ensued.

Then things changed. Newsrooms developed an all-day appetite for online content. Standards changed. But more important than that were the layoffs and the layoff lists no one wanted to be on. Now when an email comes in to half the newsroom, the boss has it, and their boss, as well as colleagues wanting to appear engaged and valuable.

I noticed in my last several years in a newsroom before working at Idea Grove, a Dallas marketing firm, that after a decent email pitch came in I couldn’t count to 10 before my phone rang or an email was sent saying:

What are we doing about this?

Journalists’ biggest competition: Colleagues

In today’s newsrooms, “we” means you, and right now. That’s why email pitches sent out to multiple recipients work better now. A journalist’s competition isn’t just the other guys, it’s people in their own organization.

After the webinar, I wrote Michael to see what he thought of my theory. To increase my chances he would read my note, I made use of two of his lessons. One was to grab attention with the subject line. He had said jokingly that the best possible subject line would be “I have kidnapped your child.” He had also told us that the best subject lines are on the covers of women’s magazines displayed in supermarket checkout lines. Learn from those, he said, to use numbers and “How to.”

Michael wrote back, saying he also had seen better responses in the last couple of years to email pitches sent to more than one recipient and that my reasoning for why made sense. Then he confessed that of the 30 emails he’d gotten after the webinar, the first he’d opened was the one with the subject line, “How to kidnap the children of almost everyone in a newsroom.”

 
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January 16, 2012 in Public Relations by Clay Zeigler
ADVICE: Public Relations in a Changing World

It used to be so simple. Public relations was all about getting the news media to take notice of what our companies were doing; so we delivered press kits, arranged interviews, and doled out exclusives in effort to get our messages heard.

Then along came the Internet. And web design. And Google, Facebook and Twitter. And blogging, analytics and metadata. As soon as we get our heads around one idea, another one comes along. And doesn’t it seem like the boss wants to try them all — right now?

The boss is right about one thing: Today’s increasingly borderless and transparent information environment demands that customers and potential customers have full, whenever/wherever access to compelling content about our companies and their offerings. Still, though, sometimes there’s a new-product launch, a new CEO, or a funding announcement that really calls out for some traditional, For Immediate Release PR. Continue Reading

 
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March 25, 2008 in Public Relations by Scott Baradell
Newsvetter Promo Video

 
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