Last updated by at .

December 20, 2010 in Media Orchard, Media Relations by Scott Baradell
CLIENT NEWS: ShopSavvy on Fox, CNN and Bloomberg

Our Dallas public relations client ShopSavvy hit the trifecta over the past couple of weeks, earning live interviews on Fox Business Network and Bloomberg TV and appearing in a CNN segment this morning. ShopSavvy’s Alexander Muse kicked butt in his Fox and Bloomberg appearances.

Here’s the CNN segment:

Here’s the Fox interview:

Watch Alex on Bloomberg here.

GD Star Rating
loading...
 
0
December 1, 2010 in Media Orchard, Public Relations by Scott Baradell
CLIENT NEWS: ShopSavvy Scores 543 TV Hits in One Week

Our client Big in Japan scored big during Black Friday week when its flagship mobile app, ShopSavvy, was featured in 543 TV newscasts.

ShopSavvy has gotten lots of media attention from the time the Idea Grove began working with Big in Japan in September 2008, but in recent months, the proliferation of shopping apps has made for a noisier media marketplace. Our challenge was to ensure that the ShopSavvy message penetrated the din of PR pitches and got its fair share of coverage.

So we created a digital newsroom and blasted the ShopSavvy pitch, along with newscast-friendly b-roll, to 15,000 broadcast outlets nationwide on the morning of Nov. 23. The results show that the story was gobbled up like Thanksgiving turkey.

GD Star Rating
loading...
 
0
November 8, 2010 in Brand Strategy, Content Marketing, Public Relations by Scott Baradell
HEADS UP: Reinvention Virtual Storytelling Summit, Nov. 11-22

As I’m finishing up a book on storytelling, I thought I’d pass along a virtual conference that you may find of interest. It’s called the Reinvention Summit, and it starts this Thursday. Registration starts at just $11.11. The event has a solid lineup of speakers, covering a wide range of topics that public relations practitioners should find of interest.

Remember: bad PR people pitch products; good PR people pitch stories. It’s important to understand the difference.

Here’s Michael Margolis, president of Get Storied, discussing the event:

People who know me know that I hate traveling to conferences. But this one is virtual — so wherever I am, I’ll plan to be there. Check it out.

GD Star Rating
loading...
 
2
November 3, 2010 in Brand Strategy, Content Marketing, Media Orchard, Public Relations, Social Media Marketing by Scott Baradell
RANT: On Thought Leaders, Market Followers and Stories That Stick

I’ve finally cleared off my desk (that’s the loud crash you heard earlier this morning) and have begun to focus on getting my book finished so we can roll the presses and start trying to sell the darn thing. We’ll begin running excerpts here sometime soon, so you can decide for yourself whether it’s worth the 20 bucks on Amazon.

People familiar with Media Orchard — generally, if you were blogging about PR in the 2005-2007 timeframe, you know about us — understand that I’ve always seen social media and online marketing through an old-school lens.

While some have attempted to come up with shiny new names for what we do, cool-looking press release templates and so forth, and others have hit the speaking circuit to pronounce press releases dead or PR fundamentally, like, changed, like, forever, I’ve always pinned my sails to the truism that the more things change, the more they stay the same.

I know, it’s not sexy. But it does have the virtue of being true.

Calling BS

PR, and marketing communications generally, have always been about telling stories. Stories still need a beginning, a middle and an end. They still need a purpose and a message. All that’s really changed is the variety of media we use, the complexities in identifying our audiences, and the tools at our disposal to measure success or failure.

I won’t name names, but back in 2006, many of the so-called top influencers in social media were spouting a lot of nonsense about how PR would be rocked to its core. For example, most declared that CEOs who weren’t good writers shouldn’t have blogs — because ghost-blogging was verboten as “inauthentic.”

I always knew this to be BS. It was inevitable how things would evolve — our economy dictates it, not the so-called “thought leaders.”

As I told my friend Geoff Livingston when he interviewed me back in March 2007:

When you think about it, Web 2.0 started the way Web 1.0 started. That is, you had a bunch of techies and academics and anti-corporate types running everything and thinking they could make the rules for everybody else. But guess what? They can’t. We live in a deregulated market economy, and ultimately, where there is money to be made, the market will make the rules.

I’m not saying that this is a good thing or a bad thing; I’m just saying it’s inevitable. It’s inevitable in the same way that cable news stations will cover Anna Nicole Smith 24/7, no matter what is going on in Africa. All this social media stuff is going mainstream; it’s all going to be owned and operated by companies that are trying to wring every dollar they can out of it.

And, of course, that’s exactly what happened. Look around.

Stories That Stick

Meanwhile, a lot of gurus who are making big bucks from the speaking circuit today are saying very different things from what they said in 2006. Truth is, they’re not “thought leaders” — they’re “market followers.” They come up with new “leading thoughts” based on realities that are very different from what they previously projected.

It’s like listening to sports talk, where the radio host says the team sucks and the coach should be fired the day after a loss — but that the coach is a genius after the team wins the following week.

Guess what: the coach didn’t get better. The radio host’s job is to come up with something to say every day, to get people to pay attention and respond. No one pays much attention to what he said the day before.

And so it is with too many of the social media gurus.

There’s only one problem: while this “guru” model works for self-promotion, it doesn’t work as well for brands. In fact, the techniques that get some gurus attention are often the very same techniques that companies should avoid like the plague in their own communications plans.

You see, companies aren’t like sports radio hosts. And they aren’t like speaking-circuit gurus. Companies can’t hold their finger in the air every day to decide which way the wind’s blowing, and then sell something different, the way a guru can spout new opinions.

The best companies invest in their products, services and brand identity for the long term. This requires a consistency in storytelling — across all media, and to all relevant audiences. It requires creating stories with staying power.

Or as I put it in my book’s title, “Stories That Stick.”

More later…

GD Star Rating
loading...
 
0
September 27, 2010 in Public Relations by Scott Baradell
ADVICE: 25 Questions to Ask Before Hiring a PR Firm

Dallas Marketing and Dallas Web Design picture of dallas pr agency review 268x300Before I started the Idea Grove, I was a senior corporate communications executive for billion-dollar companies. I’ve led public relations campaigns of all sizes and budgets, and I know how important it is to select the right PR firm during the agency review process.

That’s why I’ve created a simple assessment tool to help companies make the right decision — and avoid common mistakes.

From my experience, the most common mistake is to fall for a slick agency presentation without fully understanding one or more of the following: (1) the agency’s specific qualifications; (2) how the agency will prioritize the company relative to other clients; (3) how the agency will charge for its services; (4) whether the agency will be a good personality fit.

Many PR firms are downright spectacular during the agency review process, but just mediocre once they’re a few months into the engagement. This is because large firms, in particular, win new clients through the sales efforts of senior executives — but then make a junior staffer the primary contact on the account.

With that in mind, I recommend that corporate communicators conducting agency reviews ask themselves the following 25 questions –- comparing PR firms across the categories of Qualifications, Prioritization, Cost-Efficiency, and Compatibility — before making a decision:

Qualifications: Can the Agency Do the Work?

1. During our discussions, has the agency demonstrated a good general understanding of my industry?
2. During our discussions, have agency representatives listened well and done their homework to gain a grasp of my company’s specific goals and challenges?
3. Does the agency seem to have sufficient personnel and breadth of expertise to meet my needs?
4. Does the agency have case studies that demonstrate success with similar clients and/or projects of similar scope?
5. Has the agency provided enthusiastic client references?
6. Do representatives of the agency seem intelligent and creative?
7. Have representatives of the agency suggested good ideas that I had not previously considered?
8. Do representatives of the agency seem passionate about what they do?

Prioritization: Will I Be Valued as a Client?

9. During the review process, has the agency been prompt in returning my phone calls and responding specifically to my information requests?
10. Has the agency been straightforward in identifying the individual who will be my primary, day-to-day contact person?
11. Does my primary contact have a sufficient level of relevant experience?
12. Has my primary contact taken a prominent role in meetings during the review process?
13. Has my primary contact personally serviced some of the client accounts cited by the agency in case studies and client references?
14. Does my primary contact have the authority to offer advice and make decisions when I need them quickly?

Cost-Efficiency: Will I Get My Money’s Worth?

15. In creating a proposal, do agency representatives focus on meeting my needs – or do they ask, “What’s your budget?” and deliver a plan that absorbs all available dollars?
16. Is the agency straightforward in discussing how it bills for its work?
17. If the agency bills by the hour, does it openly share the specific billing rates of its individual employees?
18. Do the agency’s billing rates seem reasonable compared to other firms?
19. Do the agency’s client references vouch for the agency’s flexibility and fairness in billing?

Compatibility: Will the Agency Be a Good Partner?

20. Is the personality of my primary, day-to-day contact a good fit with mine?
21. Do agency representatives communicate freely and easily with my company’s employees in meetings?
22. When asked their opinion, do representatives of the agency say what they think – not just what I want to hear?
23. Do the agency’s recommended tactics seem honest and ethical?
24. If the firm serves other companies in my industry, are agency representatives forthcoming in discussing any possible conflicts of interest?
25. Does my gut tell me the agency is promising what it can actually deliver — and not exaggerating simply to get my business?

I’ve organized this assessment tool as a printable PDF score sheet, designed for easy comparison of competing agencies. Download it here.

GD Star Rating
loading...
 
7