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May 16, 2012 in Brand Strategy, Media Orchard by Reg Rowe
ADVICE: Go Ahead, Share Generously — Even Your Flaws Are Beautiful

Trendwatching.com’s April 2012 Trend Briefing covered the consumer trend of transparency or companies being “flawsome.” Flawsome is the name for brands that are still brilliant despite having flaws. Even being flawed can be awesome. Therefore, flawsome.

Dallas Marketing and Dallas Web Design picture of BrandFlaws1

Everything from disgust at business practices to the influence of online culture is driving consumers away from boring brands in favor of brands with some personality. And consumers are benefitting from increased brand transparency.

This isn’t a new theme. Back in 2008, Shel Israel coined the phrase “Lethal Generosity” — the idea that companies that are more generous with information are more credible and influential and as such, can devastate their competition in the marketplace. Lethal generosity results in rising to the top not just in followers and engagement, but in search results as well. Sharing information freely means sharing the flaws along with the good stuff – usually counterintuitive to corporate lawyers.

Let’s be real: things go wrong all the time. Brands that open their kimono, admit fault and work to fix the problem will engender good will and trust among consumers. Why? Human nature dictates that people have a hard time genuinely connecting with, being close to, or really trusting other humans who appear to have no weaknesses, flaws or mistakes – and the same holds for brands.

Letting the Goodness Shine Through

Those brands that work at sharing information and giving back to their communities – even if they have a flaw or two – are most likely to succeed in earning the trust of consumers. Take TangoTab, a Dallas-based startup that enables consumers to find and redeem specials, events, and exclusive offers at their favorite restaurants.

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May 14, 2012 in Brand Strategy, Media, Media Orchard, PR and Pop Culture by Clay Zeigler
RANT: Shock Value and Why Time Magazine Got it Wrong

Last week we got two reminders about going too far: the one you heard about and one you probably didn’t. But they prove the same point: If you’re going to go too far to call attention to something, you had better have a good reason and you had better deliver.

Dallas Marketing and Dallas Web Design picture of ShockValueTextGraphicBy now more than enough people have weighed in on the Time magazine cover that shows a Los Angeles woman breastfeeding her nearly 4-year-old son. The reaction was predictably mixed, but let’s focus instead on motivations. The stated reason for the photo was to illustrate a story on attachment parenting, which advocates extended breast-feeding, sleeping in the same bed with children, and carrying them in slings. Another reason for the photo could have been the slow decline of American news magazines. But is either an adequate reason to go too far?

Courage and ‘Emblematic Images’

The other reminder about going too far came with the death on Thursday of Horst Faas, who won two Pulitzer Prizes for his photographs of wars in Vietnam and Bangladesh. Let’s let his New York Times obituary take it from there:

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April 11, 2011 in Brand Strategy, Branding, Media Orchard by Scott Baradell
HEADS UP: Does Your Brand Need a Spring Cleaning?

Spring is about renewal — fresh thinking and fresh starts. Does your brand need a spring cleaning?

Research has shown that even internal departments within an organization can rarely articulate their company’s brand position. The Idea Grove’s “Brand in 60 Seconds” methodology helps you to define and differentiate your brand in a way that resonates powerfully with customers, prospects, shareholders and employees.

Let’s talk about your branding needs today!

Come on — we won’t bite. Here’s the team at our most recent photo shoot:

Dallas Marketing and Dallas Web Design picture of IMG 7093 e1302532600870

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November 8, 2010 in Brand Strategy, Content Marketing, Public Relations by Scott Baradell
HEADS UP: Reinvention Virtual Storytelling Summit, Nov. 11-22

As I’m finishing up a book on storytelling, I thought I’d pass along a virtual conference that you may find of interest. It’s called the Reinvention Summit, and it starts this Thursday. Registration starts at just $11.11. The event has a solid lineup of speakers, covering a wide range of topics that public relations practitioners should find of interest.

Remember: bad PR people pitch products; good PR people pitch stories. It’s important to understand the difference.

Here’s Michael Margolis, president of Get Storied, discussing the event:

People who know me know that I hate traveling to conferences. But this one is virtual — so wherever I am, I’ll plan to be there. Check it out.

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November 3, 2010 in Brand Strategy, Content Marketing, Media Orchard, Public Relations, Social Media Marketing by Scott Baradell
RANT: On Thought Leaders, Market Followers and Stories That Stick

I’ve finally cleared off my desk (that’s the loud crash you heard earlier this morning) and have begun to focus on getting my book finished so we can roll the presses and start trying to sell the darn thing. We’ll begin running excerpts here sometime soon, so you can decide for yourself whether it’s worth the 20 bucks on Amazon.

People familiar with Media Orchard — generally, if you were blogging about PR in the 2005-2007 timeframe, you know about us — understand that I’ve always seen social media and online marketing through an old-school lens.

While some have attempted to come up with shiny new names for what we do, cool-looking press release templates and so forth, and others have hit the speaking circuit to pronounce press releases dead or PR fundamentally, like, changed, like, forever, I’ve always pinned my sails to the truism that the more things change, the more they stay the same.

I know, it’s not sexy. But it does have the virtue of being true.

Calling BS

PR, and marketing communications generally, have always been about telling stories. Stories still need a beginning, a middle and an end. They still need a purpose and a message. All that’s really changed is the variety of media we use, the complexities in identifying our audiences, and the tools at our disposal to measure success or failure.

I won’t name names, but back in 2006, many of the so-called top influencers in social media were spouting a lot of nonsense about how PR would be rocked to its core. For example, most declared that CEOs who weren’t good writers shouldn’t have blogs — because ghost-blogging was verboten as “inauthentic.”

I always knew this to be BS. It was inevitable how things would evolve — our economy dictates it, not the so-called “thought leaders.”

As I told my friend Geoff Livingston when he interviewed me back in March 2007:

When you think about it, Web 2.0 started the way Web 1.0 started. That is, you had a bunch of techies and academics and anti-corporate types running everything and thinking they could make the rules for everybody else. But guess what? They can’t. We live in a deregulated market economy, and ultimately, where there is money to be made, the market will make the rules.

I’m not saying that this is a good thing or a bad thing; I’m just saying it’s inevitable. It’s inevitable in the same way that cable news stations will cover Anna Nicole Smith 24/7, no matter what is going on in Africa. All this social media stuff is going mainstream; it’s all going to be owned and operated by companies that are trying to wring every dollar they can out of it.

And, of course, that’s exactly what happened. Look around.

Stories That Stick

Meanwhile, a lot of gurus who are making big bucks from the speaking circuit today are saying very different things from what they said in 2006. Truth is, they’re not “thought leaders” — they’re “market followers.” They come up with new “leading thoughts” based on realities that are very different from what they previously projected.

It’s like listening to sports talk, where the radio host says the team sucks and the coach should be fired the day after a loss — but that the coach is a genius after the team wins the following week.

Guess what: the coach didn’t get better. The radio host’s job is to come up with something to say every day, to get people to pay attention and respond. No one pays much attention to what he said the day before.

And so it is with too many of the social media gurus.

There’s only one problem: while this “guru” model works for self-promotion, it doesn’t work as well for brands. In fact, the techniques that get some gurus attention are often the very same techniques that companies should avoid like the plague in their own communications plans.

You see, companies aren’t like sports radio hosts. And they aren’t like speaking-circuit gurus. Companies can’t hold their finger in the air every day to decide which way the wind’s blowing, and then sell something different, the way a guru can spout new opinions.

The best companies invest in their products, services and brand identity for the long term. This requires a consistency in storytelling — across all media, and to all relevant audiences. It requires creating stories with staying power.

Or as I put it in my book’s title, “Stories That Stick.”

More later…

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