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December 31, 2006 in Media Orchard, PR Agencies by Scott Baradell
DPK Public Relations: Caught With Its Hand in the Chocolate Jar?

Our friend Kirk Brewer alerted us to a little PR mess in Dallas that appears to have been made messier by a Houston PR firm called DPK Public Relations. From Kirk’s e-mail:

A friend of mine (also named Scott) did a 10-part “series” on Plano-based chocolatier Noka, on his food blog, http://www.dallasfood.org. It’s a brilliant piece of detail-oriented and quirky (not to mention humorous) investigation. Scott, by the way, is not trained as a journalist.

The gist of his series: The two owners of this business, former accountants, are, essentially, melting down $8 a pound chocolate, forming it into tiny squares, putting it in fancy packaging and selling it for as much as $2,000 a pound. (Maybe they should have named the business Koka Chocolates????) All sorts of blogs (including FrontBurner) started commenting on and linking to Scott’s blog. Several posters have suggested Scott submit the piece to mainstream media; one even suggested submitting it to the Pulitzer committee.

Most crisis communications experts would have counseled Noka not to overreact. (I might have told them that they need to make some basic changes to their business, pricing and honesty models.) But earlier this week, a Houston-based PR consultant named Dan Keeney, APR, jumped into the fray and started posting his “personal” response defending Noka on every blog where he could find the story; not all of them, by any means, but a lot. Keeney used pseudonyms in the posts to expound the position. And a lame position it was, in my opinion: That high price can actually be part of the “value” of a product, so don’t go dissing Noka. (There is certainly the “snob appeal” factor to many products, but few marketers would sell a product for $100 when $10 equal competitors are available … at least not for very long.)

Several bloggers almost immediately identified the pseudonymous poster as Keeney, and wondered whether he was working for Noka. (I subsequently pointed out that if he were, and he really was an APR, he should be disclosing his relationship.) His eventual response (paraphrased): “Well, I am working for them now, but I wasn’t when I made all those posts.” So either the guy wears his “ethics” wrapped in semantics, or he used his “personal posts” as a way to chase Noka’s ambulance.

All of this silliness and “inside baseball” aside, this situation really does drive home the fact that blogs, in a matter of days, can feed the fires of a communications crisis in ways that most companies (and, apparently, some counselors) can’t manage. It’s a great lesson in how fact-based ideas (i.e., truth, as opposed to baseless rumors) can quickly blossom among smart people, and how poorly conceived and disingenuous responses to the story can make matters far, far worse.

Ugh. We’re really going to drink our share of champagne tonight. This kind of embarrassing crap is exactly why we prefer posting about Freudian nipple slips these days.

If you want to read more about the DPK-Noka affair, you can do so here and here. Meanwhile, we’re going to open the bubbly early and watch our pitiable Miami Dolphins in their meaningless final game of the season.

At least we still have Dirk. Oh, and Evangeline, of course. And Cathy; wait — she goes before both Dirk and Evangeline. And Reggie. And Nick, our kitty.

Happy New Year, everyone.

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December 28, 2006 in Branding, Media Orchard, SEO by Scott Baradell
Move Over Yellow Pages, Here Comes Centiare

Every time I see an ad for the AT&T Yellow Pages, the Yellow Book or their various print and online competitors, I tell myself, “There’s got to be a better way to do this.”

Centiare — based on the same MediaWiki platform as Wikipedia — could be it. Centiare also has potential to compete with Hoover’s, and — who knows? — even peel away a subset of MySpace users.

As the site describes itself:

Centiare is a unique online reference directory that anyone can use. You can set up your very own Directory page about yourself or your business, and no other users can edit it. That’s how the Directory pages work — if you create it, you own it. Within these “user-owned” commercial, non-profit, government, personal, and property Directory listings, you’re encouraged to express advocate points-of-view (APOV); include links to your products, artwork, blogs, or books you’ve written; and create wiki-links to any other pages in Centiare that you find interesting.

Developed by Karl Nagel and Greg Kohs, Centiare sees a market opportunity in Wikipedia’s rather awkward approach to dealing with certain types of entries — particularly those from corporations.

Wikipedia founder Jimmy Wales, in an effort to maintain Wikipedia’s integrity, has discouraged companies from posting about themselves — even going so far as to say that the posting of content by PR people on Wikipedia is “unethical.” As a result, Wikipedia is currently a better place to find information about porn stars and the “five-second rule” than serious information about Fortune 1000 companies and interesting startups.

Nagel and Kohs describe two primary frustrations for businesses and individuals who want to be part of Wikipedia:

1. A personal opinion — even expert opinion — about a topic can be overruled by just one or two other users (who may even be children) who have no expertise on the subject.

2. An individual or a company is discouraged from writing anything about itself — even to correct erroneous information.

As Kohs — whose MyWikiBiz project has been frustrated by Wikipedia’s stance on business entries — explains Centiare’s niche:

Centiare not only allows, but also encourages, all the things Jimmy Wales has worked to prevent from happening in Wikipedia — ownership of articles, advocate point-of-view, and the most robust searching possibilities seen this side of Google.

The “robust searching possibilities” Kohs references come from Centiare’s use of the Semantic Web, a feature resident within Wikipedia that has never been enabled for fear that it was too complex for users. (You can learn more about Semantic Wikis here.)

Here’s how Centiare works:

1. Contributors must first register with a non-throwaway e-mail address, so there is a higher degree of authenticity among users.

2. Contributors are encouraged to take ownership of Directory articles about themselves or their enterprises. They may write as opinionated advocates in the Directory; neutrality is not required. They can sell products, promote videos and upload documents.

3. Because the Semantic Web is installed on Centiare, searches can be performed that wouldn’t be possible on Google, MySpace, or Wikipedia. An example of the search that Nagel and Kohs envision: “Locate all home heating oil companies, at least 50 years in business, in New Jersey.”

Centiare expects its initial contributors to include an eclectic mix of small businesses, artists and other creatives, and graduate students and professors. From there, Nagel and Kohs expect an expanding network of contributors, including larger companies.

As long as no big guns intrude on this space, Centiare has tremendous potential. Check it out – and PR and marketing types, feel free to post an entry on behalf of your clients.

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December 21, 2006 in Celebrity, Media, Media Orchard, PR and Pop Culture by Scott Baradell
Quite Simply the Best Video Smackdown We’ve Ever Witnessed

Pulled from the files of Spin Thicket:

Upon viewing this, we’d like to see a remake of “8 Mile” with Donald Trump playing the lead and Rosie O’Donnell as the villain. The climactic “battle” would put Eminem to shame.

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December 19, 2006 in Media Orchard, PR and Pop Culture by Scott Baradell
DMZ, Episode 1: The McEnany Menace

We had our first episode of Dallas Marketing Zoo on BlogTalkRadio last night, and it was mucho fun. Check it out!

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December 18, 2006 in Media Orchard, PR and Pop Culture by Scott Baradell
You Are Now Entering the DMZ

No, not the demilitarized zone; the “Dallas Marketing Zoo.”

Media Orchard has assembled a crack team (i.e., team on crack) of the finest marketing bloggers in the greater Dallas area for a semi-regular live podcast on BlogTalkRadio. The first show will air tonight — Monday, Dec. 18 — at 8 p.m. Central.

The DMZ team includes:

  • Brian Clark of Copyblogger;
  • Paul McEnany of Beyond Madison Avenue and Hee-Haw Marketing; and
  • Cam Beck and Paul Herring of Chaos ScenarioTopics we’ll be covering include:
  • Sony’s fake blog
  • Time’s Person of the Year
  • Who’s sleazier: PR people or porn stars?
  • How broken is the agency pitch process?
  • Learning to keep learningBecause it’s BTR, of course, you can call in live and ask questions — or simply berate the DMZ members.Call us whatever you want; just call us.

    What: Dallas Marketing Zoo
    When: December 18, 2006 at 8:00 p.m. CST
    Who: You
    Number: 646-915-8556
    Where: Blog Talk Radio

    We hope to hear from you tonight.

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