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January 23rd, 2006

When You Always Tell the Truth, You Never Have to Remember What You Said


If you were to ask 100 people on the street what professional group is the least honest, our guess is that the following would be the top three results (in no particular order):

1. Politicians
2. Lawyers
3. PR People

Of course, it’s also true that while everyone says they hate Paris Hilton, she’s still in every magazine on the newsstand every week. And most people still vote for politicians, hire lawyers, and so on.

So Media Orchard generally figures our occupation’s less-than-sterling rep is something we needn’t worry about too much.

But then news of the latest PR ethics stink wafts through the transom, forcing us to flee our tiny office — and to at least say something.

The bad news came in threes last week:

1. The AP reported that HealthSouth CEO Richard Scrushy paid a writer $11,000 through a PR firm to write sympathetic articles that were published in The Birmingham Times.

2. Catherine Seipp wrote in National Review that a PR person once offered her money to write an article bashing a left-wing organization.

3. And Jim Sinkinson, publisher of Bulldog Reporter, opined that dishonesty has become a “trademark skill” for the public relations profession.

Wrote Jim:

A young summer intern in Bulldog Reporter’s offices recently commented that public relations sounds like a fascinating profession — one she’d like to consider entering, she continued, “except that you have to be able to lie — and I wouldn’t want to do that.”

When PR spokespeople — President Bush’s press secretary, for example — aren’t being exposed for outright prevarication, they’re being unmasked as inveterate deceivers. Only weeks ago, The Wall Street Journal’s lead story blew the cover on PR-paid writers for pharmaceutical companies who ghost write articles for physicians. The good doctors in turn place the less-than-objective articles in prestigious medical journals, never crediting (i.e., hiding) the true author and sponsor…

If the truth really sets us free, if the truth makes the most powerful story, then why does PR’s reputation for dishonesty prevail? Or, more directly, why do so many PR people so often use lies and deception as the foundation for their communications strategies?

We don’t know, Jim — but would you mind handing us that ball of twine beside you so we can hang ourselves?

OK, let’s take a step back here. Why don’t we examine the three bad-rep professions one at a time, and try to understand why each is so often associated with dishonesty.

POLITICIANS

This one’s easy: If they didn’t lie we would never elect them, because (1) we expect them to be perfect and they’re not, and (2) we expect them to tell us everything we want to hear, so they do. Next –

LAWYERS

We have something in the United States called an adversarial legal system. This means that even guilty people get a defense, which means lawyers often know they’re defending guilty people — which means, in essence, they’re lying and this lying is an inherent part of our legal system. Next —

PR PEOPLE

We’ve been straining our brains on this one, but we really can’t come up with a good excuse for PR people. So after much thought and consideration, we’ve concluded that maybe a lot of PR people are just big fat liars.

And we think maybe something needs to be done about it.

Richard Edelman thinks so, too:

We cannot be seen to be corruptors of the media … [W]e have to go further to prevent future misbehavior. I am calling for the key associations in the PR business around the world to consider licensing PR firms in their countries to do business. We have, for example, the APR accreditation process from the PR Society of America. That effort to assure professional standards of practice is fine as far as it goes.

But we need to go further, to have CEOs of PR firms sign onto a code of proper behavior, that forbids payments to reporters, that mandates transparency on arrangements with third party experts and that bars a media company from having a licensed PR firm in the family. These standards must be enforceable, with the group given power to expel transgressors, then to demand a public apology and remanding of questionable earnings to the aggrieved client.

I will attend the February 5 board meeting of PRSA and make this proposal. Can others who are similarly outraged and frustrated please help me with the wording of such a resolution, so that we have the means to protect our precious profession.

We’re with you all the way, Richard. Thank you.

Update: Paul Holmes chimes in on the same point.

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7 Responses to “When You Always Tell the Truth, You Never Have to Remember What You Said”

  1. Michael says:

    For PR pros (though some act like amateurs), there is no good excuse, as you said, Scott.

    But why? It’s all about the money. When you look at media relations, we are paid to try to get positive media coverage about our employers/clients. We have control over what is news, but to a much lessor extend compared to journalists. So, we are in the role of playing a news god.

    However, we have to convince others — professional journalists, now bloggers — that what we say is news, really is news.

    So, when PR pros (not me, but those who are unethical!) get lazy or just are lazy, they resort to lies, payments, etc., to get their story published. To make the employer/client happy. To get $$$. So, they can do it all over again.
    Mike
    http://www.mikespoints.com

  2. Kami Huyse, APR says:

    There is a Code of Ethics that accredited PR pros must study, agree to and be tested on that covers all of the recent digressions.

    Clearly, most dishonest or misguided people practicing what passes for PR don’t get accredited, much less join a professional organization.

    Here is the code if you care to read it:

    http://www.prsa.org/_Chapters/resources/ethics.asp?ident=index7.5“>

    This code is not enforceable, and believe me (I have worked in assocaitions for years) and most are NOT enforceable unless you get into licencing (such as for doctors, lawyers, etc.).

    The threat of throwing somone out of the organization doesn’t work and can cause legal problems. I will leave it to your lawyer readers to explain this better.

    Until PR professionals are required to be licensed, self-policing, such as what we do here in the PR blogosphere and encouraging accreditation, which leads to a deeper understanading PR, is the best hope.

    We need our professional organizations to advocate for the profession, for which PRSA is doing an adequate job (though clearly not a complete job).

    http://media.prsa.org/item_display.cfm?show_section=1375

  3. SB says:

    Kami: I got my APR also — but kind of just for the heck of it. I always believed those that focused on accreditation, licensing and so forth were just taking themselves too seriously. Now I’m starting to wonder if we need to put more structure in place to police ourselves. Good point about blogs — they do help us, just as they have helped to improve journalism.

  4. Deb S. says:

    Excellent post! Because I spent so many years working as a journalist, I have told clients and public relations mavens up front that I am much more of a journalist than a PR person. However, I’m practical enough to know how to pitch a story effectively. I just always tell the truth. :-)

    You picked some great sources for this piece. Again, great post.

  5. SB says:

    Thanks, DCS. As a former reporter myself, I wish that journalists could assume a moral high ground here. Unfortunately, for every one of these scandals, there’s a journalist accepting the payments as well…

  6. Anonymous says:

    Agree with most of the points that you made in this post, however this for the ideal world (Im a PR professional) and we do not live in an ideal world.
    Where is the line between lies and telling the truth in different variations but just not directly what it is.
    If we wouldn’t “lie” - we (PR folks) wouldn’t be useful. And I agree with one of the comments that it’s all about money!

  7. SB says:

    To the last anonymous poster:

    I understand what you’re saying. What I’ve told clients when they’ve asked me about this is that my job — particularly in a crisis situation — is to help them “tell the truth without leading with their chin.” There’s a line there, and the line is different in every case. But it’s critical to have an ethical foundation that puts you on the right side of that line.

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