A recent front-page article in The Washington Post about corporate/CEO blogging describes the emerging phenomenon this way:
The soul-baring, anything-goes, free-for-all phenomenon called the Web log has come to this:
“This is the first of many commentaries I will make on this forum,” wrote General Motors Vice Chairman Robert A. Lutz in January when he first started his blog, fastlane.gmblogs.com, “and I’d like to begin with, surprise, some product talk — specifically, Saturn products.”
Web logs — or blogs — started as a way to talk about new technologies, vent about life and interact in a no-holds-barred forum. Since blogs became the next big thing, an increasing number of companies have come to see them as the next great public relations vehicle — a way for executives to demonstrate their casual, interactive side.
But, of course, the executives do nothing of the sort. Their attempts at hip, guerrilla-style blogging are often pained — and painful.
“Looking back before the dust settles on 2004, it was a great year of building momentum for BCA [Boeing Commercial Airplanes]. Our orders went up, with 272 in ‘04 compared to 239 in ‘03. It was a super year for widebodies for us,” wrote Randolph S. Baseler, Boeing Co.’s vice president of marketing, on Jan. 17 in his first entry at boeing.com/randy.
With blogs like that, who needs news releases? Some Internet watchers wonder if a blog that sounds like nothing more than a corporate press room is worth the effort.
“Repositing marketing materials on a blog is a waste of time,” said Rebecca Blood, author of “The Weblog Handbook: Practical Advice on Creating and Maintaining Your Blog.” “I would advise them to just stop right now. Those materials already exist. The blog that is powerful is when it is real.”
Ken Deutsch, a D.C.-based consultant, added his two cents in a subsequent letter to the editor:
Companies that use the traditional command-and-control approach to public relations and brand protection will fail to take advantage of the power of the Internet. Blogs are a reaction to the controlled world of media and PR. They embrace practices that PR departments fear — linking to competitors, open-ended dialogue and a leveling of communication hierarchies. Posting news releases on blogs or sending them to bloggers may be using blog technology, but not blog philosophy.
I can’t fully disagree with the criticisms; I’ve made similar points myself. However, the tone of the criticisms is starting to sound a little too familiar. These are the same arguments used in the mid-90s by those who said the World Wide Web itself would always be fundamentally “hip,” “nonhierarchical” and “un-commercial” — and today, 10 years later, is it any of those things? Guess what: once everybody and their Aunt Edna start doing something, it’s no longer hip.
In fact, I think that’s Aunt Edna signing up on Blogger.com as we speak.